Policies

Cancellation Policy

Please alert me ASAP if your appointment is no longer convenient

Where possible please allow 48 hours to cancel or adjust any appointment.

If appointment is cancelled less than 48 hours in advance 50% of the remaining amount will be required to be paid - anything less than 24 hours notice 100% will be required to be paid

December Cancellation Policy 1st December to 31st December

Due to being extremely busy during the month of December and working additional hours this impacts our admin and message response time. Due to this during the month of December we require at last 72 hours notice for any cancellations. Less than 72 hours will require 50% of the remaining balance to be paid. Anything less than 24 hours, 100% of the remaining balance will need to be paid. Any no shows will not be able to book in again. Failure to pay the cancellation fee will result in any future appointments being cancelled and any further ones will not be able to be booked in.

Booking Policy

A non refundable booking fee is required to secure any appointment. Your appointment is not booked in until the booking fee has been paid and I have confirmed the appointment with you.

The booking fee can be paid via bank transfer or Paypal. The remaining amount is due on the day of the appointment, this can be paid via correct cash amount or card at appointment attendance. If you wish to transfer the remaining amount this must be done prior to your appointment. There will be no transfers allowed once in the salon for your appointment.

Appointment Attendance

Please follow instructions sent to you on the confirmation. Please arrive on time and make up free. I do not have any make up remover in the salon so this may result in your appointment being cancelled if make up is worn. If you are going to be late please text me ASAP, lash lifts, brow appointments and spray tans will not be able to go ahead if you are more than 10 minutes late. For lash extensions you will have the remaining time of the appointment and I will try my best to do as much as possible

Adjusting Appointments

Any adjustments to appointments require at least 48 hours notice. For example if you book a removal and full set and only need a full set you must tell me, if you don't you will be charged for what you have booked in. The same with lash extension styles, they take different timings to do, so if you have booked classic and want hybrid this must be discussed before your appointment and the same with if you have for example booked hybrid lashes and only happen to want classics. If you do not communicate to me you will be charged for what is booked in.

Reschedule Policy

One time reschedule is ok and same booking fee can be used as long as more than 48 hours notice is given. More than once will result in loosing your fee

If you need to reschedule your appointment and it is less than 48 hours prior please refer to the cancellation policy

Lash Extension Infill Policy

Anything over 22 days since your last appointment will be considered a full set

Please come to your appointment make up free with freshly washed lashes, if lashes need to be washed prior to me starting your appointment it will be an additional £5 for a lash bath

50% of lash extensions must be remaining for an infill appointment - if this is not the case please alert me ASAP, the sooner the better so I can make adjustments to the appointment. If I am able to make adjustments and allow more time this will be at £5 extra per 15 mins. If I am unable to allow additional time your next infill will need to be within 2 weeks, anything over that will be a full set. I will advise you at your appointment if this is the case.